At Heartland Bank, our goal is to provide you with the best of banking experiences.  To check our progress, we have partnered with a trusted third party, the MSR Group, to ask you for feedback on how we are doing with our goal.

The MSR Group is a national consumer survey company based in Omaha, Nebraska. Beginning Monday, October 10th, you may be contacted by phone by an MSR associate. Please know that we do not provide your personal or banking information to the MSR team. Also, the MSR team will never ask you for any personal information and they will not be selling anything. They will only ask you for your thoughts about your Heartland Bank experience.

We would greatly appreciate it if you would give five minutes of your time to answer the questions about your recent interaction with us. If you have this opportunity, we hope you choose to participate. However, if you would rather not, simply tell the MSR associate that you prefer not to be surveyed and do not want to receive future calls.

Your feedback is critical in helping us improve, so we thank you for your willingness to participate.  If you have any questions or concerns, please do not hesitate to contact us at 800-759-3119.

Melissa Karloff

Melissa is the Senior Vice President of Human Resources for Heartland Bank. Melissa has worked in Human Resources for the past 20 years in different work environments. She received her bachelor’s degree from Hastings College and her master’s degree from UNK.

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