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Heartland Bank Mobile Banking Resources

Mobile Banking Resources

At Heartland Bank, we believe banking should fit your lifestyle. Whether you're new to mobile banking or looking to get more from our HB Mobile app, you're in the right place. From how-to guides to fraud prevention tips, this page has everything you need to manage your money from the palm of your hand confidently.

Download Our HB Mobile App

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Helpful Tip: Be sure to have your online banking username and password ready. If you need assistance, please call us or visit your local branch.

Must-Know Features

Take Full Advantage of Your App. Explore popular tools that make your life easier:

🔐 Card Controls: Lock and unlock your Debit Card instantly.

A Better Card Experience Is At Your Fingertips.

Ready for an easier way to manage your cards? Our upgraded card experience puts more control, convenience, and safety in your hands.  You can now do even more from one convenient place, from instant card activations to clearer merchant transaction info to robust fraud protections. Click here to read about these great features!

✈️ Travel Plans: Let us know when you're headed out of town.

Banking On The Go.

Heading out of town? Make sure your debit card is ready to travel with you by setting travel plans in the HB Mobile App. This simple step helps prevent declined transactions while you're away and gives our fraud detection systems a heads-up that your purchases are legitimate. It’s quick, easy, and one more way we help you bank smarter—wherever life takes you.

📲 Mobile Deposit: Snap, deposit, done.

Discover the Convenience of Mobile Deposit.

Experience the freedom and convenience of depositing your checks anytime, anywhere. With our secure mobile deposit feature, you can manage your finances on the go. Whether at home, at work, in the field, or traveling, you can ensure your money is always where it needs to be with just a few taps. The process is simple, fast, and highly secure, providing peace of mind with every deposit. 

📊 Credit Sense: Monitor your credit score—free with your HB app.

Take control of your credit journey like never before. Introducing Credit Sense with Heartland Bank – your all-in-one solution for comprehensive credit monitoring and insightful financial guidance.

Gain access to a suite of powerful tools integrated into your online and mobile banking experience.

Here's what you can expect:

  1. Free Credit Monitoring: Keep a close eye on your credit health with real-time monitoring alerts delivered straight to your device.
  2. Insightful Analysis: Instantly access the factors influencing your credit score and receive personalized recommendations to help you make informed financial decisions.
  3. Educational Resources: Gain a deeper understanding of how your credit score is calculated and learn valuable tips to safeguard your creditworthiness.
  4. Unlimited Full Credit Reports: Enjoy unlimited access to your full credit report, empowering you to track your progress and identify areas for improvement.
  5. Credit Score Simulator: Visualize how certain actions may impact your credit score before you make them, allowing you to make strategic decisions to improve your financial standing.

Best of all, Credit Sense is completely free for Heartland Bank customers – no hidden fees or surprises. It's our commitment to empowering you on your financial journey, every step of the way.

Make your credit make sense, and enroll today!

🔔 HB Alerts: Get real-time account updates and alerts.

Why HB Alerts?

Keeping track of your financial activities is crucial in today's fast-paced world. HB Alerts is designed to provide real-time updates, giving you peace of mind and helping you stay on top of your finances. Here's how HB Alerts can benefit you:

1. Immediate Notifications. Receive instant updates on your account activities so you're always in the know.

2. Enhanced Security. Monitor your account for any suspicious activity and take immediate action if needed.

3. Personalization. Customize your alerts to fit your needs, ensuring you get the information that matters most.

Click Here to learn more!

💳 Digital Wallets: Add your Heartland Bank Debit Card to Apple Pay or Google Pay.

Pay Your Way

With Digital Wallets, your Heartland Bank Debit Card is always with you – on your phone, watch, and tablet. Enjoy fast, secure, and contactless payments whether you're in line at the grocery store or checking out online.

What is a Digital Wallet?

A Digital Wallet is a secure, convenient way to store your Debit Card digitally. Instead of carrying your physical wallet, you can tap your phone or device to pay, whether you're using Apple Pay or Google Pay.

Click Here to Learn More

Protect What Matters Most

We take your security seriously. Learn how to stay protected:

Click on the articles below for ways to fight fraud.

Helpful Tip: Banks never ask for your password, PIN, or full Social Security number via email or text.

Frequently Asked Questions

How do I reset my mobile banking password?

*Helpful Tip: You cannot change your password using the mobile app; you must access our website on a desktop.

Step 1: Click on "Forgot Password" under the Login Screen.

Step 2: Use the temporary password sent to your email address to log in to the website.

Step 3: After entering the temporary password, you will be prompted to update your password.

You can also give us a call, and we'll be happy to provide you with a temporary password.

Why did my mobile deposit get rejected?

Your security is our priority. Heartland Bank's advanced encryption technology and fraud protection measures ensure that your accounts are safe from unauthorized use. We have implemented a restrictive endorsement security measure, which means that the words "For Mobile Deposit" must be written underneath your endorsement on each check you deposit via mobile. 

How do I set up alerts?

We offer several alert options to help you stay on top of your financial needs. 

1. Card Alerts - Our upgraded card experience puts more control, convenience, and safety in your hands.  You can now do even more from one convenient place, from instant card activations to clearer merchant transaction info to robust fraud protections. Click here to read about these great features!

2. HB Alerts - Keeping track of your financial activities is crucial in today's fast-paced world. HB Alerts is designed to provide real-time updates, giving you peace of mind and helping you stay on top of your finances. Here's how HB Alerts can benefit you:

1. Immediate Notifications. Receive instant updates on your account activities so you're always in the know.

2. Enhanced Security. Monitor your account for any suspicious activity and take immediate action if needed.

3. Personalization. You can customize your alerts to suit your needs, ensuring you receive the information that matters most.

Click Here to learn more!

Is Mobile Banking Safe?

Mobile banking is safe—when you use it wisely.
Banks like Heartland Bank use strong encryption and security measures to protect your accounts, but your safety also depends on smart habits. By using secure passwords, enabling account alerts, and avoiding public Wi-Fi, you can enjoy the convenience of mobile banking with confidence.

Connect with our team, we are happy to help.