Your Security Is Our Priority

If you clicked on a suspicious link, take action right away, even if nothing seems wrong yet.

• Do not enter any information or click anything else on the page. Close it immediately.
• Secure your accounts. If you use mobile banking, turn your debit card off in the app as a precaution. If there is no threat, you can always turn it back on and continue using.
• Change your passwords, starting with online banking and any accounts that use the same or similar passwords
• Review your account activity for anything unfamiliar and continue monitoring closely.
• Run a security scan on your device with an updated antivirus or malware protection program.
• Enable or review account alerts so you're notified quickly if something changes.
• Reach out to your local Heartland Bank branch, where our friendly team is ready to assist you.

If something doesn't feel right, trust your instincts. Acting quickly can help prevent fraud.

If you're unsure, stop and contact us directly. We will never ask you to verify personal information through email, text, or a link.

Call Heartland Bank immediately. The sooner you reach out, the faster we can help protect your accounts. Then visit IdentityTheft.gov for personalized next steps.

• Turn on HB Alerts
• Use strong, unique passwords
• Review your accounts regularly
• Never share personal information unless you initiate the contact
• Lock/unlock your debit card in HB Mobile if something looks off

EnFact is our debit card fraud monitoring system. If it detects unusual activity, you may receive a text from 37268  or a phone call.

It will never ask for your PIN, full Social Security Number, or full Card Number.

• Use multi-factor authentication
• Keep your device updated
• Avoid public WiFi for banking
• Don't store passwords in browsers
• Log out when you're done

Heartland Bank will never send emails requesting your personal or confidential information. We will never ask you to “verify” your information or click on a special link to do so. If you receive a message like this, it is not from us.

Stop. Look. Call. Act.

Stop.
Pause before responding to any unexpected or suspicious email—especially those using urgent or alarming language.

Look.
Read the message carefully. Ask yourself why the sender would truly need this information. Do not be intimidated by threats or deadlines, and don’t rely solely on the name or email address in the “From” field—these can easily be spoofed.

Call.
Contact the organization directly using a trusted, verified phone number—not the one provided in the email.

Act.
If you believe your information has been compromised, act immediately. Notify your financial institution, closely monitor your account statements and credit reports, and report the incident to the three major credit reporting agencies:

• Equifax: 800-525-6285

• Experian: 888-EXPERIAN

• TransUnion: 800-680-7289

Our Commitment to You

Heartland Bank is committed to protecting your confidential financial information. The strongest defense against fraud is awareness, and we believe in working hand-in-hand with our customers to stay one step ahead of fraudsters. Our website provides helpful tips and trusted resources designed to educate and empower you to protect yourself.

How We Protect Your Information

Privacy Policies
Protecting your privacy is one of our highest priorities. Our strict privacy policy safeguards your personal information and is actively enforced. You can review our Privacy Policy anytime on our website.

Encryption Technology
We use advanced encryption software to protect your data. This technology scrambles information shared between you and the bank so it can only be read by authorized parties.