As cyber-crimes become more sophisticated, so must the measures we take to ensure your safety and security while banking online. With the introduction of SecureNow, a one-time passcode verification feature, Heartland Bank ensures your online banking experience remains safe and secure. This added security feature is designed to confirm your identity and prevent unauthorized access to your account information.
All personal online and mobile banking users will be required to enroll a phone number to deliver your one-time passcode(s). After the SecureNow enrollment is complete, the passcode verification will appear each time our system does not recognize your desktop or mobile device or detects something out of the ordinary. To avoid interruption in accessing your accounts, please make sure the phone numbers listed on your accounts are accurate. To view your current contact information, log into your online banking account on a desktop computer. Click on "Profile" at the top right of your screen. You will then see options to make changes to your phone numbers, email and more.
Instructions for SecureNow Enrollment
After November 17th, the first time signing in to your online banking account on a desktop computer or from our mobile banking app, you'll be asked to add or confirm your home, work and mobile phone numbers. If you do not have a home phone number, please enter your mobile number in both the home and mobile fields.
If a mobile number was entered for the one-time passcode, you'll receive another text message confirming your verification codes have been activated.
After initial enrollment, you'll see the security challenge shown below. This challenge is designed to identify you and prevent unauthorized access to your online banking account. First, choose how to receive your one-time passcode: text message or an automated phone call.
To receive your one-time passcode via text message
Select your mobile phone number for your one-time passcode.
To receive your one-time passcode via phone call
Select your home, work or mobile phone number if you would like to receive a recorded voice call with your one-time passcode.
Once you have your one-time passcode, enter the 6-digit code and click Continue. If successfully entered, you will be redirected to the online banking website. After the SecureNow enrollment is complete, the passcode verification will appear each time our system does not recognize your desktop or mobile device or detects anything out of the ordinary.
If you have any questions and issues with getting SecureNow set up, call your local Heartland Bank location, or 1-800-759-3119.
Why is it important to update my contact information with Heartland Bank?
Keeping your information current helps us alert you to debit card fraud, online and mobile banking alerts, product and service information, customer service surveys, check reorders and any bank announcements.
Here's how to update your contact information quickly through your online banking account on your desktop computer!
Cindy is a Senior Vice President / Operations Director for Heartland Bank. She graduated with a Bachelor of Science in Computer Science from the University of Nebraska-Lincoln. Outside of the bank, Cindy enjoys spending time with her family and going to garage sales and flea markets.