Stop the Scam: Mobile Payment App

In this era of convenience, payment apps have revolutionized the way we handle transactions. But with great convenience comes great responsibility!

We want to ensure that you're aware of payment app scams that can put your hard-earned money at risk.

At Heartland, we’re committed to safeguarding your personal information.

We want every customer to become a pro at Stopping the Scam and knowing the signs.

Be wary of calls or texts about payment apps
Payment app scams often start with a phone call or text. If you get an unexpected call, just hang up. If you get an unexpected text, delete it. Even when they seem legitimate, you should always verify by calling your bank or payment app’s customer service number.

Use payment apps to pay friends and family only
Don’t send money to someone you don’t know or have never met in person. These payment apps are just like handing cash to someone.

Raise the alarm on urgent payment requests
Scammers rely on creating a sense of urgency to get you to act without thinking. They might claim your account is in danger of being closed, or threaten you with legal action. These high-pressure tactics are red flags of a scam — a real bank would never use them.

Avoid unusual payment methods
Banks will never ask you to pay bills using a payment app, or ask you to send money to yourself. Scammers can “spoof” email addresses and phone numbers on caller ID to look like they’re from your bank, even when they’re not. When in doubt, reach out to your bank directly by calling the number on the back of your card.