Scam Alert: Fraudulent calls circulating in our area

At Heartland Bank, your security is our top priority. Recently, we’ve been made aware of a scam targeting customers with phone calls claiming to be from the fraud department. These callers may sound convincing...but think again!

⚠️ What’s Happening

Several customers have reported receiving calls where the scammer says they need to “verify transactions.” During these calls, the fraudsters ask for personal information such as:

• Online banking usernames and passwords
• Social Security numbers
• Dates of birth, addresses, or phone numbers

In some cases, the scammer has even used the name of a real associate or mentioned the location.

These scams are designed to trick you into sharing sensitive information so that criminals can access your accounts.

READ MORE | Imitation Game: How AI is fueling the next wave of scams

🔒 How to Protect Yourself

Here’s how you can stay one step ahead and keep your accounts secure:

1. Never share personal information like your password, Social Security number, or account details with anyone who contacts you unexpectedly.
2. Hang up immediately if something feels off, and call your local HB branch directly.
3. Review and monitor your accounts regularly for any suspicious activity. You can do this anywhere, anytime when you enroll in Digital Banking.
4. Set up HB Alerts through online or mobile banking to receive instant notifications of account activity.
5. Use Credit Sense in your HB Mobile App to monitor your credit report and detect unusual activity.
6. Update your banking credentials if you ever suspect they've been shared.

💙 Our Commitment to You

We will never ask for confidential or sensitive information over the phone, through text, or by email. If you receive a call that seems suspicious, hang up and contact us directly. Our team is always here to help you secure your account and your peace of mind.