We've received notice from our customers that they are receiving a postcard in the mail, referring to their mortgage through Heartland Bank, requesting a call to discuss the urgent matter. This postcard is not from Heartland Bank.
Rest assured, Heartland Bank did not sell your personal information. Deed and mortgage information become public information after refinancing or closing on your home, including the mortgage lender, borrower, loan amount, mortgage number and the property address. Marketing vendors, in turn, use this newly public information to sell you products or services related to your mortgage, like home warranties or life insurance.
We take your privacy very seriously. We would not send confidential account information on a postcard. Account information will always be mailed in a sealed envelope with our logo, sent via an encrypted email or we will call you directly.
Here's how to spot mortgage-related junk postcards:
If you receive a postcard like this in the mail, you do not need to call the number on the card or take further action. Consider it junk mail and throw it away. If you are unsure if the postcard is legitimate, please call us directly at 800-759-3119.
Cindy is a Senior Vice President / Operations Director for Heartland Bank. She graduated with a Bachelor of Science in Computer Science from the University of Nebraska-Lincoln. Outside of the bank, Cindy enjoys spending time with her family and going to garage sales and flea markets.
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