Stop the Scam: Phone Calls

Every day, regular people like you lose their hard-earned money to imposters.

Phone scams are on the rise — even locally, and it can happen to you.

If you receive a phone call from someone saying they are from Heartland Bank and they start asking you questions that seem personal, STOP!

Ask them for their branch location & who you are speaking with, then hang up and call us directly.
List of Heartland Bank locations and phone numbers.

At Heartland, we’re committed to safeguarding your personal information.

We want every customer to become a pro at Stopping the Scam and knowing the signs.

Don't rely on Caller ID
Scammers can make any number or name appear on your caller ID. Even if your phone shows it’s your bank calling, it could be anyone. Always be wary of incoming calls.

Never give sensitive information
Never share sensitive information like your bank password, PIN, or a one-time login code with someone who calls you unexpectedly — even if they say they’re from your bank. Banks may need to verify personal information if you call them, but never the other way around. 

Watch out for a sense of urgency
Scammers count on getting you to act before you think, usually by including a threat.  Banks never will. A scammer might say “act now or your account will be closed,” or even “we’ve detected suspicious activity on your account” — don’t give in to the pressure. 

Hang up — even if it sounds legit
Whether it’s a scammer impersonating your bank or a real call, stay safe by ending unexpected calls and dialing the number on the back of your bank card instead.