You may not know it, but you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That’s because the debit cards we issue at Heartland Bank are protected by FraudWatch Plus. This product uses industry leading technology, tools and expertise to manage fraud similar to what your credit card company may be using to help protect you.
Trained analysts will watch for suspicious activity on your behalf 24/7, 365 days a year. When a transaction is not consistent with your usual card activity, you will get a call from “Fraud Prevention Services” to verify the authenticity of the transaction.
Fraud is a serious business, and can hit anytime. That is why we are always on guard to detect and prevent fraud from happening to you.
For LOST or STOLEN debit cards call 800-264-5578 outside of normal business hours. During regular business hours contact your local Heartland Bank branch.
To respond to a call from Fraud Prevention Services or notify us of out of state or unusual transactions that you want authorized, FraudWatch Plus Customer Service is available 24/7 at 866-842-5208 or outside the USA call collect at 701-461-2551.
It is important that Heartland Bank has your current phone numbers on file so you can be reached by Fraud Prevention Services in the event that suspicious or out of the ordinary card activity is recognized on your account.
If you will be traveling internationally or outside of your normal geographic area, contact us first and we will make sure your card is working for you while you travel.
If you ever get a call from “Fraud Prevention Services,” know that they are doing their job to prevent potential fraudulent use of your debit card.
Fraud Prevention Services will only ask for the last four digits of your social security number. They will NEVER ask for the following information:
Due to recently increased security requirements, we at Heartland Bank are no longer able to support version 10 or older of Internet Explorer. We are sorry for this inconvenience, and encourage you to upgrade to more secure options such as Internet Explorer 11, Google Chrome, or Mozilla Firefox.
