It is important that Heartland Bank has your current phone numbers on file so you can be reached by Fraud Prevention Services in the event that suspicious or out of the ordinary card activity is recognized on your account.
If you will be traveling internationally or outside of your normal geographic area, contact us first and we will make sure your card is working for you while you travel.
If you ever get a call from “Fraud Prevention Services,” know that they are doing their job to prevent potential fraudulent use of your debit card.
Fraud Prevention Services will only ask for the last four digits of your social security number. They will NEVER ask for the following information:
- Your full card number
- The expiration date on your card
- Your card’s PIN number
- The CVC code on the back of your card
- Your full social security number